When my wife and I started this business in November of 2003, we set out with one mission: to provide the best customer experience in the industry. We also strive to assist our patients to get out of pain and reach their goals as quickly as possible. After 15 years of serving clients and thousands of lives impacted for the better, we are confident that this mission is being lived out on a daily basis. We’re proud to have achieved our goal, but our journey here was anything but ordinary.
My wife, Natalie, started off in this field after her dad was diagnosed with breast cancer twice. She wanted to become a doctor to help her parents and be there for them in their times of need, but Natalie was torn by the realization that she wanted a family. It was during this time that a counselor suggested she try studying physical therapy, which would allow her to do both. Her knowledge and expertise are the foundations of our practice.
My journey into the physical therapy field began when I was a patient. I used to play semiprofessional baseball, and it took a significant toll on my body. Like any athlete, I had to deal with injuries. When I hurt my knee, I required substantial physical therapy to recover. I was amazed by what the process did for me. I was able to heal, and I felt great. I became much more athletic. I eventually got a job at the same place where I rehabilitated. They taught me the therapy method that had helped me so much, and I brought it with me to In Motion O.C.
While we’re proud of the fact that we’ve accomplished our initial mission — to provide the best customer experience available — it doesn’t mean we’re content. We’re fortunate enough to have the most five-star reviews in Orange County on Yelp, and you’ll find Google reviews follow suit. But what matters the most to us is the experience each patient has when they walk through the door.
When you step into the lobby, you’ll find your name on a sign welcoming you. Our front desk staff will greet you by name and make sure you get exactly where you need to go. Therapists take you through every step of the process in a systematic, friendly, and professional manner. At the end of your first visit, you’ll be given a welcome packet and a complimentary gift.
It’s easy to claim we’re the best, but we want everything about our clinic to back it up. We’ve attempted to create the most beautiful facility in the state, and we are one of the few clinics to offer aquatic therapy. It’s not just what we offer that makes us so successful; it’s how we approach services, too. Every experience is carefully crafted down to the smallest detail: the temperature in the building, the music, and the state-of-the-art locker rooms. All of it is an effort to provide you with an experience that shows how much we care.
This comes from our desire to serve and the passion we have for others. We want to be an example of how to treat people well, and our clinic gives us an opportunity to do just that. When times get hard, or when we had to go through bumps, we’ve always been able to fall back on service. Serving others is the real success of our clinic and something we are honored to do on a daily basis.
